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Contact Us Email
Call us at or Call 800 733 4204

Q. How do I register?

A. Click on “My Account” from the Home page and click on “Create an Account” button.  You have an option to check out as a Guest or to register with Delta T Systems.


Q. What is my User ID and Password?

 

A. Your user id is your email address that you used when you registered with Delta T Systems. To reset your password, click on “My Account” from the Home page and then click on “Forgot password?” link.  You will have to provide your email address for your password to be reset.


Q. Where is my order?

 

A. You will receive an email when your order is shipped with a tracking number that links to the UPS website https://www.ups.com/tracking/tracking.html.


Q. What are my payment options?

A. Delta T Systems accepts company checks if approved for ordering with a Purchase Order (PO).

Other payment options are Visa, MasterCard, and American Express.

 


Q. How do I place an order?

A.  Select an item you would like to order and click the “Add to Cart” button.

Continue shopping in this manner until you have everything that you need. When you are ready to checkout, click the “Checkout” button on the top right side of the website.

You have an option to either “Checkout as a Guest or Register” or if you have already registered, you can “Login” to your account.  Once you login to access your saved account information or enter it in a very short time, review your order and click on “Place Order” button.  Once you see the “Thank You for Your Purchase!” page, your order is with us and will be on its way to you very shortly.


Q. Do I need to have an account to order from you?

A. You do not need an account to order from us. You can order using guest checkout.  However, creating an account provides you with the following benefits:

  • Get awesome promos and offers
  • Net 30 terms for qualified businesses who apply
  • Tax exempt ordering for those with tax exempt status
  • Review your transaction history and order status
  • Store multiple addresses
  • Quickly reorder items

Q. What is your shipping policy?

A. Our shipping policy states:

UPS is our primary parcel carrier. A $10 handling fee is charged on all orders. All shipments are F.O.B. Richfield, WI USA unless other arrangements have been made.

Title and risk of loss pass to customer upon tender of shipment to carrier.


Q. Where do you ship from?

A. We ship Delta T Systems stocked items out of our warehouse strategically located in Richfield, Wisconsin.

Sometimes third party items may ship directly from manufacturers located all over the country.


Q. How do I use my tax exempt status?

A. Exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate or other acceptable proof of your exempt status for the state where the items will be shipped.

Please, email it to AR@Deltatsys.com.

 


Q. What is your Return/Exchange policy?

A. All returns must include a Return Goods Authorization (RGA) number that can be obtained by contacting Delta T Systems’ Customer Service Department at 800-733-4204 or by filling out the information on “Contact Us” page.  Our customer service hours are Monday through Friday from 8 a.m. to 4:30 p.m. (CST). 

Include a copy of the original order confirmation or packing slip with your RGA paperwork as proof of purchase.

Returns received at Delta T Systems without a RGA number may be assessed a 15% restocking (processing) fee.


Q. When will my order be billed to my credit card?

A. Items are billed to your credit card when they are shipped. In the rare occasion that some of your items ordered are not in stock, we will only bill you for the part of the order that we can ship. In these cases, you will see multiple charges as the items are shipped to you as soon as they arrive in our warehouse.


Q. What do I do if I receive damaged items?

A. We would rather this never happened, but if it does, you will have to file a claim with the shipment carrier.


Q. How do I get taken off your mailing list?

A. Recipients of our e-mail marketing messages can unsubscribe following the unsubscribe instructions at the bottom of each promotional email.


Q. How do I enter a PO Number?

A. When you are going through the Checkout process, you will come to a screen that is labeled Review and Submit Your Order.  You’ll see a boxed field with “Purchase Order # (for customer reference)” before it. This field is there for your convenience. Enter whatever information you need to reference your PO System. Whatever you enter into this field will show up in your confirmation, invoice and packing list.


 Q. Is there a retail store I can go to?

A. Sorry, no. You can only reach Delta T Systems through our websites http://www.deltatsys.com/resources/contact-us, http://www.deltatparts.com/contacts or by calling us at 800-733-4204.


Q. What is the warranty on your products?

A. Delta T Systems warrants any product purchased for use in business or resale against defects under normal use for a period of one year from the date of purchase. Any product determined by Delta T Systems to be defective in material returned to Delta T Systems (shipping costs prepaid) will, at Delta T Systems option, be repaired or replaced or the purchase price refunded.

For information on a specific manufacturer’s warranty, please contact Delta T Systems at 800-733-4204.


Q. How many days does it take to receive my item(s)?

A. Delta T Systems stocked items will generally ship within one business day. Depending on your location, you should receive your item(s) within 2–7 business days.

 

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